The FAQ
Licensing, hosting, refunds, updates and data ownership. The questions people ask most often, answered plainly.
Support
Stuck? Start here
Most problems have already been solved by somebody, and the answer is usually in one of the first three places below. If it is not, ask — a real person reads everything.
Installing & upgrading
The four install steps, the .htaccess trap that catches
everyone, and how to move to a new version safely.
The community forum
Ask other owners. Anyone can read it; posting is for licence holders, which keeps it useful and keeps the spam out.
From the forum
All discussions
Recently discussed
Nothing has been posted yet — the forum is new. Licence holders can sign in and start it off.
Still stuck
Talk to us directly
The forum is public, which is what makes it useful to the next person. When your question involves your own invoices, licence or client data, email instead — that should not be on a public page.
Email support
For anything involving your licence key, your purchase or your own data. One working day, usually sooner.
Try it on the demo first
If you are trying to work out whether something is a bug or just unfamiliar, the demo is a clean install to compare against.